FAQ
Frequently Asked Questions
What is included in the Neurosity Membership?
The Neurosity Membership provides access to exclusive focus modes, personalized insights, and continuous software updates designed to optimize your mental performance. As an active member, you'll also receive:
One free repair per year for minor issues with your Crown device.
The option to replace your Crown device for $299 if it is completely non-functional or water-damaged.
The ability to request one free pack of electrodes every six months to keep your Crown working optimally. (Please note: If you don't request a pack during a six-month period, you are still only eligible for one free pack in the next period—you cannot accumulate additional packs.)
Access to priority support and early updates on new features.
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How does the Crown replacement and repair work with the Neurosity Membership?
Active members are eligible for one free repair per year for minor issues like hinge or battery repairs. If your device is beyond repair or suffers water damage, you can replace it at any time for a $299 replacement fee. Additionally, if your Crown is lost or stolen, you can request a replacement at the $299 fee once every two years.
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How do I claim the 1-year free Neurosity Membership that comes with my Crown purchase?
Your 1-year free Neurosity Membership is automatically activated when you purchase your Crown device. The membership begins on the Membership Signup Date, which is the date of your subscription creation, and provides you with all the benefits of the Neurosity Membership for a full year. You don’t need to take any additional steps to claim it—just enjoy the access!
After your first year, you can choose to continue with an annual plan at $300/year or a monthly plan at $30/month to maintain access to your membership benefits.
When will I get my order?
Orders are shipped on a first-come, first-serve basis. Orders usually ship within 7 business days.
How can I use the Crown?
The Crown is compatible with all platforms. It comes with a mobile application for iOS and Android that will track your focus over time. Additionally, you can use the Neurosity Music app on the web with your Spotify account to get music recommendations based on your brain activity.
I'm not a developer, is the Crown for me?
Yes, the Crown is a good fit for anyone that wants to manage their focus.
I'm a developer, what data can I access?
The Crown comes with a universal JavaScript API that runs in the Web browser and Node. It provides access to raw EEG, markers, frequency data (FFT), power spectral density, signal quality, accelerometer data, and metrics such as calm, focus, and kinesis. You can expect to receive new metrics from OS updates.
Additionally, the raw data can also be accessed via experimental embedded LSL (Lab Streaming Layer) and BrainFlow from C, C++, Python, Java, C#, MATLAB and Node. We consider LSL and BrainFlow useful for users that wish to conduct research with raw EEG and Markers. Embedded LSL is still experimentally built and not maintained by the official LSL community. We recommend if you experience issues to use the Python SDK into PyLSL inlet stream.
How accurate is the Kinesis API?
The Kinesis is an experimental API that uses a method called Motor Imagery. This method requires training and is able to detect basic motor-based intentions. You’ll have access to train multiple commands but can only use one at a time. These commands can be mapped to different interactions. We've had decent success with interactions such as scroll up/down, changing to next/previous slide, and turning a light on/off. Lag and accuracy are areas we are working to improve.
Can I get a refund?
Yes. Please make sure to review our Refund Policy.
Did we miss anything? Feel free to shoot us an email.