Membership Terms of Service
Neurosity Membership Terms of Service
Last Update: 9/13/2024
Standard Terms
Neurosity Membership provides active members with access to exclusive focus modes, personalized insights, continuous updates, and priority support to enhance their experience with the Crown device.
The Membership Signup Date is the day the subscription is created.
Monthly Fee: $29.99 per month, charged in advance on the Membership Signup Date.
Annual Fee: $299.99 per year, charged in advance on the Membership Signup Date.
Both the Monthly and Annual Fees are non-refundable and provide uninterrupted access to Neurosity's premium software and content updates.
After the first year of membership (included with your Crown purchase), membership can be renewed either monthly or annually.
These Terms of Service (“TOS”) may be updated from time to time without notice at the sole discretion of Neurosity.
Neurosity Care Plan
Active Neurosity Membership includes access to the Neurosity Care Plan, which offers flexible repair and replacement options for the Crown device:
Annual Free Repair: Active members are eligible for one free repair per year for minor issues, such as hinge or battery repairs.
Device Replacement: Active members can replace their Crown device at any time for a $299 replacement fee if the device is damaged beyond repair or is non-functional due to wear and tear or water damage.
Lost or Stolen Device: Active members can request a replacement for a lost or stolen Crown device for a $299 replacement fee, available once every two years.
Electrode Replacement: Active members are eligible for one free pack of electrodes every six months to ensure their Crown continues to function optimally.
This care plan ensures active members can maintain their Crown device in peak condition with minimal disruption, providing peace of mind and continued access to focus-enhancing tools.
Migration from $99 Plan
Members currently subscribed to the $99/month plan may switch to the standard Neurosity Membership if they choose to purchase their Crown device.
Neurosity Care Plan Access: Members who switch from the $99/month plan by purchasing their device will be eligible for all benefits of the Neurosity Care Plan.
How to Switch: To initiate this process, please contact us at support@neurosity.co.
Billing Cycle: Once the purchase is complete and the standard membership begins, the $99/month membership will be canceled.
Grandfathering
Grandfathering is available to those who created a Neurosity account before November 12, 2024.
Eligibility: If you believe you should be grandfathered, please email support@neurosity.co.
Rate: Grandfathered members can continue access at the standard membership rate while keeping their existing Crown device.
Exclusion from Neurosity Care Plan: Members who are grandfathered into the new Neurosity Membership are not permitted to any of the Neurosity Care Plan benefits.
Ineligibility: Members who bought the device from someone else or have unpaid or outdated memberships are not eligible for grandfathering.
Guarantee and Cancellation
Neurosity is committed to providing fast support. Members may cancel their subscription by:
Email: Contacting support@neurosity.co.
Online Portal: Logging into accounts.neurosity.co.
To avoid being charged for the next billing cycle, Members must cancel at least 48 hours before the due date.
The Membership will remain active until the end of the paid period (month or year) if canceled after a charge.
Other Terms
Neurosity makes no guarantee that the Crown will work identically for every Member, as each person has a unique physiology.
From time to time, at its sole discretion and cost, Neurosity may offer upgrades or replacements for hardware components or software enhancements.
Neurosity reserves the right to cancel any Membership at any time and will attempt to provide reasonable notice in the event of cancellation.
Neurosity, Inc. 2 Marina Blvd San Francisco, CA 94123 United States
Contact: support@neurosity.co