Refund Policy

Last updated: 4/11/2024

The Standard Return Policy is only applicable to items purchased in full and does not apply to Memberships. For membership terms of service, please see Membership Terms of Service.

There are a few important things to keep in mind when returning a product you purchased online from Neurosity:

1. You have 14 calendar days to request to return an item from the date you received it.

2. Crown restocking fee: For the US & Canada, a $100 restocking fee will apply to Crown purchases to cover administrative and handling costs. For all other countries, a $200 restocking fee will be charged to cover the additional shipping costs.

3. Only items that have been purchased directly from Neurosity, either online or at a Neurosity Retail Store, can be returned to Neurosity. Neurosity products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

4. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.

5. We do not refund any shipping fees or import fees such as import duties and customs taxes.

To return an item to Neurosity, please send an email to support@neurosity.co requesting a refund. Our support team will respond to you within 48 hours and send you a shipping label you can use to ship back the item.

You can always return the item to the Neurosity Lab. A Neurosity Specialist will assist you with your return. Your refund will be processed at that time. The only Neurosity Lab is in San Francisco.