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Refund Policy

Standard Return Policy

The Standard Return Policy is only applicable to items purchased in full and does not apply to Memberships. For membership terms of service, please see Membership Terms of Service.

There are a few important things to keep in mind when returning a product you purchased online from Neurosity:

1. You have 30 calendar days to return an item from the date you received it. This does not include monthly Membership. Memberships are non-refundable and governed by the Membership Terms of Service.

2. Only items that have been purchased directly from Neurosity, either online or at a Neurosity Retail Store, can be returned to Neurosity. Neurosity products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

3. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.

4. We do not refund any shipping fees or import fees such as import duties and customs taxes.

Ship your item back to Neurosity

To return an item to Neurosity, please send an email to requesting a refund. Our support team will respond to you within 48 hours and send you a shipping label you can use to ship back the item.

Bring your item to a Neurosity Lab

You can always return the item to the Neurosity Lab. A Neurosity Specialist will assist you with your return. Your refund will be processed at that time. The only Neurosity Lab is in New York City.

Last updated: 6/13/2022

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