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Refund Policy

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from Neurosity:

1. You have 30 calendar days to return an item from the date you received it.

2. Only items that have been purchased directly from Neurosity, either online or at a Neurosity Retail Store, can be returned to Neurosity. Neurosity products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

3. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Ship your item back to Neurosity

To return an item to Neurosity, sign in to your Order Listing page with your Neurosity ID and password.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.

Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer.

You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.

Bring your item to a Neurosity Lab

You can always return the item to the Neurosity Lab. A Neurosity Specialist will assist you with your return. Your refund will be processed at that time. The only Neurosity Lab is in New York City.

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